USEFUL INFORMATION

ABOUT OUR WINE

Our premium cool-climate wines are all single vineyard wines.  Our vineyard is managed by Geoff Clarke and our wines are made by Michael Kyberd in Red Hill on the Mornington Peninsula.  Like chocolate, wine likes a cool, dry place away from direct sunlight.

ABOUT OUR CHOCOLATES

Our chocolates are made in our chocolate kitchen located in Red Hill on the Mornington Peninsula.  We use the freshest ingredients in small batches – which is why they taste so good!  Our bon bons should be consumed within a few weeks of arrival.  Most of our chocolates have a shelf life of 6-12months, including nuts and freeze dried fruits.

When you receive your chocolates, do not refrigerate them.  Chocolate should always be stored in a cool, dry place between 16-20 degrees and away from direct sunlight. 

SHIPPING INFORMATION

A flat fee of $10 per order is charged for chocolate orders and $20 flat rate for wine orders with a maximum delivery fee of $20 per order.

Depending on what you’ve ordered, most products are ready for shipping same day or within 1-2 business days.  We don’t ship on Fridays to avoid your chocolate sitting in a warehouse over the weekend.   We pack your chocolate purchases carefully to help ensure they arrive in perfect condition.  If your products arrive not as expected please contact us as soon as possible.

We use Australia Post and reputable couriers to ship our products.  Delivery times vary for many reasons and unfortunately we cannot guarantee delivery times. 

GIFTS

Our chocolates, wine and hampers make perfect gifts for any occasion. 

You can personalise your gift with a personal message that we’ll include with the box of goodies.

 We don’t enclose receipts or invoices with your order.

CLICK AND COLLECT

We offer “Click and Collect” orders available for collection on the same day as your order during our opening hours
Other collect times can be arranged with prior arrangement.

 

RETURN POLICY

Due to our products being perishable we cannot accept returns on items under any circumstances.

Should you wish to change your mind about the order, orders can be cancelled for a full refund up until the order has shipped.
Once the order has shipped we can no longer refund the order.

Should items not arrive in the expected condition please contact us with photos of the chocolates how they arrived for us to review. Should we deem that the chocolates arrived in an unsatisfactory we will provide a replacement or credit for the damaged products.